Businesses are finding a bottom-line benefit from having a chief customer officer in the C-suite -- someone who is focused on the customer experience, customer engagement and loyalty. Big Blue is out with a new big data service for the cloud. IBM said its service, called IBM Navigator on Cloud, will allow business content, regardless of the source, to be more usable across the enterprise. As brick-and-mortar retailers fight to stay competitive, Aerohive Networks says its new 'Personalized Engagement Platform' can help. It's a secure infrastructure designed to improve customer experience. Microsoft has launched Azure Machine Learning, which uses historical data to create a model that can be used to predict future events. The new Azure-based offering is a fully managed cloud service. Looking to boost its ability to deliver personalized and contextual maps and services, Nokia’s mapping division, Here, has acquired real-time predictive analytics firm Medio Systems Inc.
Wall Street Journal Hacked Again Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
Dropbox for Business Beefs Up Security Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.
Microsoft Makes Design Central to Its Future Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.